Field service software

Field service software solutions help to organize and manage everyday tasks that engineers out in the field have to deal with, such as service requests, billing, reports and customer relationships. Field service software management systems have been available for about ten years and currently help thousands of business across Australia to manage every aspect of their business from a single point of control.

Most available systems have multiple features tailored to meet the generic needs of almost every type of field service-oriented business. This includes integration with accounting software in a choice of connected and offline modes, enabling technicians to continue using the field service software in remote areas where there is no internet or mobile phone reception.

Many field service software products are web-based, meaning that they are of course accessible on from mobile devices with Internet access. Field technicians can access all key information about each specific job from their tablet or smartphone. The immediate benefit is that this saves time and eliminates the need to speak with a co-ordinator in the office. A further benefit is the complete visibility into staff schedules, which helps to dispatch and alert the best places field employees about a specific job.

With customisable work orders business can create work order templates that are perfectly suited to their own business, industry and line of work. Good systems will also integrate with company websites to enable fully functional widgets to be integrated for sign-in forms and login boxes.

With and accounting link providing integration to leading accounting packages, inventory, customer invoices and job data can be synchronised, which has the benefit of significantly reducing data entry, administrative overheads and time to invoice. This eliminates time that would otherwise be lost double entering invoicing information in unlinked systems. Good functionality enables invoices to be entered quickly and posted to your accounting package.

Because invoices are posted to your accounting package you will never have to worry about forgetting to invoice a job again and all supplier invoices as accounts payables in your accounting package, automatically apply costs to job profitability.

Importantly all client and job details can be accessed from the field, anywhere and at any time, meaning that field staff always have access to the info they need to get the job done.

Access a full job history of work done for every client. This can include things like notes, photos, message and emails. Additionally, checklists and task lists can be used to ensure that jobs are done correctly at the first time of asking. This functionality is enhanced by the ability to capture photos and record videos from within the software, which are then instantly with the job, forever.

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